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Nearshore staffing and recruitment · CS

Hire nearshore customer success managers who reply while the customer is still online.

Nearshore customer success professionals are CSMs, support specialists and account managers based in Latin America who serve your US customers during US hours. nearshore.now screens them on written and spoken English and on product judgment, employs them locally, and your head of customer success runs the team.

Book a call How it works
Torre.ai Staffing Partner Founded by Tania Zapata and Alexander Torrenegra
Plate 1. Where nearshore.now hires customer success Map of the Americas with routes from Bogotá, Medellín, San José, Mexico City, Guadalajara, Monterrey, Guatemala City to US cities. Bogotá – New YorkBogotá – AustinMexico City – Los AngelesMexico City – ChicagoSan José – San FranciscoMedellín – NapaGuatemala City – AustinGuadalajara – DenverMonterrey – Austin Mexico City Guadalajara Monterrey Guatemala City San José Bogotá Medellín New York Miami Chicago Austin Denver Los Angeles 40° N 20° N 0° 20° S 120° W 100° W 80° W 60° W N 0 1,000 km Azimuthal equal-area
Plate 1Where we hire customer success United States
Bogotá 4.71° N, 74.07° W –:–– · UTC
  • 5 days
    to your first shortlist
  • 6–8 hours
    of daily overlap with every US time zone
  • 40–60%
    below the cost of an equivalent US hire
  • 1 invoice
    We employ. You manage.
The role5 titles placed

What a nearshore customer success manager does on your team.

  • Owns a book of accounts: onboarding, adoption, renewal, expansion.
  • Answers tickets and chats in your help desk within your SLA.
  • Runs onboarding calls and QBRs in English.
  • Feeds product feedback back to your team in the same standup.

Titles we place

  • Customer success manager
  • Technical support specialist (tier 1 and 2)
  • Onboarding and implementation specialist
  • Account manager
  • Support team lead

Skills and tools

  • Zendesk, Intercom, HubSpot, Salesforce, Gainsight, Freshdesk
  • Written English that reads like a native speaker wrote it
  • Screen-sharing calls, demos, training sessions
  • Enough technical depth to reproduce a bug and explain it to engineering
Vetting4 steps · you interview the finalists

How we vet customer success.

  1. A written exercise: real tickets, scored for clarity, tone and accuracy.
  2. A live role-play call with an unhappy customer.
  3. A product walkthrough to test how fast they learn a new tool.
  4. An English interview and reference checks.

Then you interview the three to five who pass. We never place someone you have not met.

Seniority

Specialist
One to three years. Handles tickets and onboarding.
CSM
Three or more years. Owns accounts and renewals.
Lead
Runs a support or success team and its metrics.
WhereColombia · Costa Rica · Mexico · Guatemala

Why Latin America for customer success.

Customer success is a time-zone business. A customer who writes at 10 AM Central wants an answer by 10:30, and a team in Manila is asleep. Bogotá, Mexico City, San José and Guatemala City have served US customers for years, which is why the supply of people with real support experience is deep there.

ColombiaUTC−5

Bogotá and Medellín

Two decades of US support operations mean deep experience with US customers.

Hire in Colombia Costa RicaUTC−6

San José and Heredia

Amazon and HP have run support centers there for years.

Hire in Costa Rica MexicoUTC−6

Mexico City and Guadalajara

Scale. With about 130 million people and the largest economy in Spanish-speaking Latin America, Mexico has more engineers, accountants and bilingual professionals than any other nearshore country.

Hire in Mexico GuatemalaUTC−6

Guatemala City and Antigua

The largest bilingual support workforce in Central America.

Hire in Guatemala
Fithonest answer on the call

When it fits, and when it doesn't.

A good fit when

  • You have a growing customer base and a founder or CS lead who is drowning in renewals and tickets.
  • You want coverage during US hours without the cost of a US support team.

Not the right tool when

  • You need 24/7 coverage. Nearshore gives you the US day; add a second region for nights.
FAQ4 entries

Questions about nearshore customer success.

All questions

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01How good is their written English?

We test it on real tickets before we shortlist anyone, and we do not place people whose writing needs editing. Your customers will not know where the reply came from.

02Can they cover weekends or evenings?

Yes, by agreement and within local labor law. Most clients schedule nearshore teams on the US business day and add shifts as they grow.

03Can a nearshore CSM own renewals and upsells?

Yes. Senior CSMs we place carry renewal and expansion targets the same way your US CSMs do, in your CRM and your comp plan.

04Can I hire a nearshore customer success manager through staffing or recruitment?

Either. With nearshore staffing, nearshore.now employs the customer success manager in their country and you pay a flat monthly fee. With nearshore recruitment, we run the same search and vetting, and you hire the customer success manager directly for a one-time fee.

Book a call

Your nearshore customer success manager could start next month.

Twenty minutes with us. No commitment. We’ll tell you if nearshore is right for the role.

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