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Nearshore staffing and recruitment · IT

Hire nearshore IT support that answers the ticket at 9 AM your time.

Nearshore IT support professionals are help desk technicians, systems administrators and IT operations specialists based in Latin America who support your employees during US hours. nearshore.now screens them on technical depth, communication and English, employs them locally, and your head of IT owns the systems.

Book a call How it works
Torre.ai Staffing Partner Founded by Tania Zapata and Alexander Torrenegra
Plate 1. Where nearshore.now hires it support Map of the Americas with routes from Mexico City, Guadalajara, Monterrey, Bogotá, Medellín, San José, Lima to US cities. Bogotá – New YorkBogotá – AustinMexico City – Los AngelesMexico City – ChicagoLima – DenverSan José – San FranciscoMedellín – NapaGuadalajara – DenverMonterrey – Austin Mexico City Guadalajara Monterrey San José Bogotá Medellín Lima New York Miami Chicago Austin Denver Los Angeles 40° N 20° N 0° 20° S 120° W 100° W 80° W 60° W N 0 1,000 km Azimuthal equal-area
Plate 1Where we hire it support United States
Mexico City 19.43° N, 99.13° W –:–– · UTC
  • 5 days
    to your first shortlist
  • 6–8 hours
    of daily overlap with every US time zone
  • 40–60%
    below the cost of an equivalent US hire
  • 1 invoice
    We employ. You manage.
The role5 titles placed

What a nearshore IT support specialist does on your team.

  • Resolves employee tickets: accounts, devices, access, software.
  • Onboards and offboards employees in your identity provider and device management.
  • Administers Google Workspace or Microsoft 365, Okta, Jamf, Intune, Slack.
  • Documents everything, because the next person will need it.

Titles we place

  • Help desk technician (tier 1 and 2)
  • Systems administrator
  • IT operations and device management specialist
  • Identity and access administrator
  • Cloud and network support engineer

Skills and tools

  • Google Workspace, Microsoft 365, Okta, Jamf, Intune, Kandji
  • Windows, macOS, networking basics, VPN
  • Jira Service Management, Zendesk, Freshservice
  • Security hygiene: MFA, least privilege, offboarding discipline
Vetting4 steps · you interview the finalists

How we vet it support.

  1. A live troubleshooting scenario, talked through step by step.
  2. A hands-on exercise in the admin consoles you use.
  3. A written ticket-response test in English.
  4. Reference checks and a background check.

Then you interview the three to five who pass. We never place someone you have not met.

Seniority

Tier 1
One to three years. Accounts, devices, common issues.
Tier 2 or sysadmin
Three or more years. Owns systems, automation, escalations.
IT lead
Six or more years. Runs IT operations and security basics for a company.
WhereMexico · Colombia · Costa Rica · Peru

Why Latin America for it support.

Your employees have problems during your business day, and an IT team on the other side of the planet answers them tomorrow. Latin America has a deep bench of certified administrators, many trained by the same vendors you use, and they are awake when your sales team cannot log in.

MexicoUTC−6

Mexico City and Guadalajara

Deep bench of certified administrators in all three hubs.

Hire in Mexico ColombiaUTC−5

Bogotá and Medellín

The time zone is the whole argument. A Bogotá employee works the complete Eastern and Central business day and six to seven hours of the Pacific day, with no daylight-saving shuffle because Colombia never changes its clocks.

Hire in Colombia Costa RicaUTC−6

San José and Heredia

A bilingual, certified IT bench on Central time.

Hire in Costa Rica PeruUTC−5

Lima and Arequipa

Certified administrators in Lima on Eastern time.

Hire in Peru
Fithonest answer on the call

When it fits, and when it doesn't.

A good fit when

  • You have 50 or more employees and no dedicated IT, or one person who cannot take a vacation.
  • You want someone in your admin consoles, following your policies.

Not the right tool when

  • You need hands on hardware in your office every day. Pair a nearshore admin with a local contractor for that.
FAQ4 entries

Questions about nearshore it support.

All questions

Related roles

Software engineersCustomer successOperations & project managers
01Can nearshore IT support handle security-sensitive access?

Yes, with the same controls as any IT hire: least-privilege roles, MFA, logged admin actions, a signed NDA and a background check. You keep super-admin on your side.

02Which certifications should I expect?

CompTIA A+ and Network+, Microsoft and Google administrator certifications, Okta and Jamf certifications are common. We verify them and we test hands-on anyway.

03Can they cover more than one time zone?

One person covers the US business day. For extended coverage we staff two people with staggered shifts, within local labor law.

04Can I hire a nearshore IT support specialist through staffing or recruitment?

Either. With nearshore staffing, nearshore.now employs the IT support specialist in their country and you pay a flat monthly fee. With nearshore recruitment, we run the same search and vetting, and you hire the IT support specialist directly for a one-time fee.

Book a call

Your nearshore IT support specialist could start next month.

Twenty minutes with us. No commitment. We’ll tell you if nearshore is right for the role.

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